Privacy Policy
This Privacy Policy explains how Fold & Feast collects, uses, discloses and protects your personal information when you visit our restaurant, attend our offline poker nights, book private events, or use our website at https://foldandfeast.com in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Privacy Policy Overview
Fold & Feast is a contemporary Italian-inspired restaurant in Australia offering authentic pizzas, handmade pasta, premium grills and welcoming offline poker nights. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy describes how we collect, use, disclose and safeguard personal information in connection with our restaurant services, reservations, private events, newsletter communications and offline poker nights, which are organised exclusively for recreational and social enjoyment without any real-money gambling, betting or cash prizes.
By visiting our venue, attending our events or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described here, subject to your rights under Australian privacy laws.
Information Collection
We collect personal information that is reasonably necessary for us to provide our services, manage reservations and maintain a safe and welcoming environment for our guests. The types of personal data we may collect include:
- Contact details: your name, email address, phone number and, where relevant, postal address.
- Reservation and booking details: booking dates and times, party size, seating preferences, occasion type (for example, birthday or corporate function), and any special requests such as dietary requirements or accessibility needs.
- Event and offline poker night information: participation in private events or group bookings, table allocations for our offline poker evenings, and any relevant host or organiser details.
- Payment information: limited payment details necessary to process your transactions, such as payment method and transaction identifiers. Payment card information is handled by secure third-party payment providers and is not stored in full by us.
- Newsletter and marketing preferences: your consent choices, subscription preferences, and records of communication opt-ins or opt-outs.
- Website usage data: information collected automatically when you visit https://foldandfeast.com, such as IP address, browser type, device information, pages viewed, and the date and time of your visit.
- Communication records: copies of emails, contact form submissions, phone enquiries or feedback you provide about your dining experience, events or offline poker nights.
We may collect this information directly from you when you make a reservation, complete a contact form, subscribe to our newsletter, engage with us on social media, or interact with our staff at the venue. We may also receive limited information from third-party booking platforms or payment providers where you have made a reservation or payment through their services.
Information Usage
We use your personal information to deliver our restaurant, events and offline poker night experiences, and to improve how we operate. In particular, we may use your information to:
- Provide and manage reservations: confirming table bookings, managing waitlists, coordinating group reservations and private dining requests, and communicating with you about changes or confirmations.
- Coordinate private events and offline poker nights: planning seating arrangements, managing guest lists, and ensuring that offline poker games remain strictly social and free from real-money gambling, betting or cash prizes.
- Process payments: handling deposits, prepayments or final bills for your dining experience or private events via secure payment processors.
- Respond to enquiries: answering questions submitted through our contact forms, by phone or in person, and providing tailored information about our menu, venue, private events and offline poker nights.
- Send updates and marketing communications: where permitted by law or with your consent, sending you news about special menus, seasonal offers, event announcements, or offline poker night schedules. You can opt out of marketing at any time.
- Improve our services and website: analysing aggregated and de-identified data about how guests use our venue and website to enhance our menu, hospitality, user experience and site performance.
- Maintain safety and compliance: managing health, safety and responsible service obligations, responding to incidents, and meeting our legal and regulatory requirements.
We will not use your personal information for online gambling, sports betting, real-money poker, casino services, or any other form of wagering. Our offline poker nights are offered purely as a social entertainment experience in conjunction with dining.
Third-Party Sharing
We do not sell your personal information. However, in order to deliver our services effectively, we may share your information with carefully selected third parties in the following circumstances:
- Reservation and booking platforms: where you choose to make a reservation through a third-party booking system, your booking details may be shared between us and the provider to confirm and manage your reservation.
- Payment service providers: to securely process card payments or online transactions for reservations, deposits and event bookings.
- Email and communications providers: to send reservation confirmations, service messages, newsletters or event updates you have signed up to receive.
- IT hosting, analytics and support services: who assist us in operating our website, managing data storage, and analysing website usage in a secure manner.
- Professional advisers and authorities: such as accountants, legal advisers or regulatory bodies, where disclosure is necessary to comply with legal obligations, respond to lawful requests, or protect our rights, property, staff and guests.
Where we share your personal information with third-party service providers, we take reasonable steps to ensure that they handle your data securely, use it only for the purposes for which it was provided, and comply with applicable privacy laws.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Our data security practices may include:
- Using secure payment gateways and encryption technologies for online transactions processed through trusted third parties.
- Restricting access to personal information to staff members and service providers who need it to perform their role and who are subject to confidentiality obligations.
- Maintaining physical, electronic and procedural safeguards aligned with industry standards to protect information stored in our systems.
- Regularly reviewing our security controls, data handling processes and staff training to address new risks.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to responding promptly to any suspected privacy or security incident.
Your Rights
Under Australian privacy laws, you have certain rights in relation to the personal information we hold about you. Subject to applicable exceptions, you may:
- Access your information: request confirmation of whether we hold personal information about you and obtain a copy of that information.
- Update or correct your information: ask us to correct any personal information that is inaccurate, incomplete or out of date.
- Request deletion: request that we delete or de-identify personal information that is no longer required for the purposes for which it was collected, subject to legal and regulatory obligations.
- Manage marketing preferences: opt out of receiving direct marketing communications from us at any time by using the unsubscribe link provided in our emails or by contacting us.
- Make a privacy complaint: raise concerns about how we have handled your personal information and request that we investigate any suspected breach of your privacy rights.
To exercise your rights or make an enquiry about your personal information, please contact us using the details in the Contact Information section below. We may need to verify your identity before fulfilling certain requests. We will respond to your request within a reasonable time and in accordance with applicable laws.
Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law, regulation or legitimate business needs.
The retention period may vary depending on the type of information and how it is used, for example:
- Reservation and event records: kept for a period necessary to manage bookings, handle queries or complaints and maintain accurate business records.
- Transaction information: retained in accordance with tax, accounting and legal requirements.
- Marketing and newsletter data: stored while you remain subscribed or engaged with our communications, or until you withdraw your consent or opt out.
- Website usage data: aggregated or de-identified as soon as practicable so that it can no longer reasonably be linked to an identifiable individual.
When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it in line with our data retention and disposal procedures.
Children's Privacy
Fold & Feast welcomes families and guests of all ages. We are committed to protecting the privacy of guests under the age of 18 and handling any personal information about minors with particular care.
We generally collect personal information about children only where it is provided by a parent, guardian or responsible adult as part of a reservation, private event booking or dining experience. Examples include noting a child's name for seating arrangements or dietary requirements for a family celebration.
We do not knowingly collect personal information directly from children for marketing purposes, and we do not offer any online gambling, real-money poker, sports betting, casino services or similar activities targeted at minors or adults. Our offline poker nights are designed solely for social entertainment and are managed in line with our venue's age and responsible service policies.
If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us so that we can address the matter promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or the services we offer at Fold & Feast. Any updated version will be posted on this page with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information. Where required by law, we will notify you of significant changes through our website or by using the contact details you have provided.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint about how we have handled your personal information, please contact our privacy team:
Fold & Feast Privacy Enquiries
Website: https://foldandfeast.com
For general questions about reservations, private dining, offline poker nights or events, please use the form and contact details available on our Contact page.
If you are not satisfied with our response to a privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) for further guidance.